Refund policy

This policy applies to purchases from KALZEN. Contact us at info@getkalzen.com or WhatsApp +961 79 172 771 for help with your order.

Your consumer rights

For qualifying online purchases in Lebanon, you may withdraw within 10 days of delivery, subject to the exceptions in Lebanese consumer-protection law, including where goods have been used. Contact us to arrange an eligible return. Delivery-cost treatment follows applicable law.

Our seven-day on-arrival refund and 90-day product support benefits are additional to your statutory rights and do not replace them.

7-day on-arrival refund

If your product arrives damaged or not working, contact us within 7 days of delivery for a refund under our on-arrival refund promise.

Include your order number and a description of the issue. Photos or a short video, where available, can help us understand what happened. Keep the product, included accessories and packaging while we arrange the next steps.

90-day product support

For product issues within 90 days of delivery, contact us for a case review. A replacement may be offered if needed after review.

We will review the issue and explain the available next steps. If a problem arises outside these service windows, you can still contact us about any rights available under applicable law.

Wrong item received

If you receive the wrong item, contact us as soon as possible with your order number and details so we can help correct the order.

Arranging a return

Contact us for return instructions before sending an item back. We will explain the return or collection arrangements and any applicable delivery costs before a return is arranged. Any charges must be consistent with your consumer rights.

Please include the product's accessories and use suitable protective packaging where possible. Opening or testing a product to identify an arrival fault does not, by itself, exclude a claim under our on-arrival refund promise.

Refund processing

We will notify you of the outcome of your request and any return instructions. Approved refunds are issued to the original payment method where available. If that method cannot receive a refund, we will agree an alternative with you before processing.

Your bank or payment provider may need additional time to display the refund. Contact us if you need an update on its status.

Contact KALZEN

Email: info@getkalzen.com
WhatsApp: +961 79 172 771
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